Refund policy

Return Policy

We want you to love your purchase! If you are not completely satisfied, you may return your item under the following conditions:

1. Return Period:
   Returns are accepted within 2 days of receiving the product.
2. Condition of the Item:
   To qualify for a return, the product must be:
• Unworn and unwashed
• With original tags attached
• In its original packaging
• With all accessories included
• Undamaged and in resalable condition
3. Return Process:
• Contact our customer support within the 2-day return window.
• Provide your order number and reason for return.
• Once approved, return the item to the provided address.
4. Non-Returnable Items:
   Items that are worn, washed, damaged, missing tags, or returned after the 2-day period will not be eligible for a return.

 

Exchange Policy

We want you to love your purchase! If you are not completely satisfied, you may request an exchange under the following conditions:

1. Exchange Period:
   Exchanges are accepted within 5 days of receiving the product.
2. Product Condition:
   To be eligible for an exchange, the item must be:
• Unworn and unwashed
• In its original packaging
• With all original tags and accessories attached
• Undamaged and in resellable condition
3. Proof of Purchase:
   A valid order number or receipt must be provided to process your exchange.
4. Exchange Method:
• Once your item is received and inspected, we will notify you of the approval status. If received item is damaged it will not be eligible for exchanges
• If approved, your exchange will be processed, and the replacement item will be sent to you.
5. Shipping Costs:
• Customers are responsible for the return shipping costs unless the item received was defective or incorrect.
  
  For any return or exchange do not hesitate to contact us 

 Contact Us
Email: tosnlocalbrand@gmail.com

Instagram: tosnclothing